Self study guide written by twenty six year customer service veteran lets students learn at their own pace

Getting back to the basics of customer service is the theme present throughout a new customer service self study guide announced today by MasterCustomerService.com

The new customer service self study guide contains powerful tips strategies and reminders of the importance of providing exceptional customer service and the positive or negative impact that customer service representative actions can have.

Scott Alliy President of MasterCustomerService.com adds that the new self study guide may be purchased standalone for single users but can also be bundled with the companies customer service skills assessment exam and customized to meet the neds of groups companies and organizations of any size.

He adds that the company motto "Educate your front line and increase your bottom line" is an important reminder that customers are won over or lost during periods of customer contact however brief they may be. Our training products and customer service skills assessment training is designed to help customer service agents become client advocates and to make secret salespeople and company advocates out of satisfied customers.

Excerpts from the book and more information about the MasterCustomerService.com products including the CSSTAT Customer Service Skills Training and Assessment Test and on site training programs can be found by visiting the company website at http://www.mastercustomerservice.com

About Us: Mastercustomerservice.com is a customer service training education and testing portal featuring tips strategies and education and skills assessment products created by a twenty six year customer service industry veteran.

Contact Info:
Helen Alliy
Director
MasterCustomerService.com
800 349-1935

Additional:

Company: MasterCustomerService.com

Country: United States

Contact: Helen Alliy

Website: http://www.MasterCustomerService.com

Bus E-Mail: admin@mastercustomerservice.com

Phone: 800 349-1935